FAQs

For regular home and office sessions, basic supplies and tools are often expected on-site (vacuum, mop, pail, cloths, and common agents), while some providers bring select chemicals; arrangements can be customized during booking to match site preferences and sensitivities.

For specialized scopes like post-renovation or deep cleans, pro-grade agents and equipment may be provided or quoted as add-ons depending on access, safety, and surface requirements.

Presence is optional; access can be arranged via key drop, code, or building security protocols, with vetted crews assigned and access instructions recorded during booking.
For first-time or complex jobs, a quick site walkthrough at start/end helps confirm scope, priorities, and any fragile areas.

A standard residential session runs about 3–4 hours depending on size, condition, and checklist; larger homes or detailed scopes (e.g., kitchens/bathrooms deep clean) require more time.
Offices follow frequency-based checklists (daily/weekly/monthly) that determine duration per visit and periodic deep-clean allocations.

Crews are covered by insurance; claims procedures generally require reporting any incident with evidence within a defined window after service completion for assessment and compensation.
Compensation terms vary by provider; many specify a claims window (e.g., within 24 hours) and limits aligned to service terms.